Qatar Airways has confirmed that more than 50,000 refunds for hotel quarantine packages have been processed so far.
“We have processed over 50,000 refunds to date and continue to facilitate further requests. We appreciate the patience of our customers as it can take up to 60 days to process refunds,” Qatar Airways said in a tweet on Monday.
“The refund teams are working diligently to ensure all refunds are processed promptly within the 60 days of your request and we appreciate your patience during this time.”
The airline said there’s an increase in demand for quarantine rooms.
“We are aware of the increased demand for quarantine rooms as restrictions evolve with no home quarantine permitted from red countries. Our teams are working around the clock to ensure the continued safety of Qatar and its residents,” the airline said.
It said Discover Qatar assisted over 310,000 people to complete quarantine in 65 hotels and served 5 million meals to date.
“Over 240 employees are dedicated to welcoming those returning to Qatar as we support the Ministry of Public Health to protect the local community from COVID-19,” the QA said.
The airline said it has been a huge undertaking to set up an effective and efficient hotel quarantine system that is a model for many other countries.
“Please email all refund requests to DQWelcomeHome@qatarairways.com.qa so we have a record of the date of your refund request,” the airline added.