Following the increase in complaints from customers The Ministry of Economy and Commerce (MEC) has issued a circular on the basis of Article 2 of Law Number. 8 of 2008 on consumer protection. According to the circular barber shops and beauty salon have been banned from using substandard, expired and counterfeit products. The initiative falls within the Ministry’s sustained efforts to ensure the health and safety of residents and citizens and at the same time protect their rights.
The Law gives the consumers the right to the use of safe goods and also the right to get the information about the goods and services that were provided to them.
The circular reminded barbershops and beauty salons their obligation to comply with Article (6 & 7) of Law Number (8) of 2008 and how the stature prohibits the sale, display and promotion of substandard, counterfeit and fraudulent products and the prohibition of displaying false or misleading products and advertisements.
By law a product would be considered fraudulent if it feels to meet the expected standards or has expired.
The circular was issued following an intensive inspection campaign, which revealed an increase in the number of consumer complaints against barbershops and beauty salons as they were reportedly making use of non-complaint beauty products, the MEC said in a statement.
The violations that barbershops and beauty salons have been found to be involved in include display of misleading labels on hair design and skin care products, which comes under the definition of using counterfeit products.
The Ministry warned barbershops and beauty salons against using these substandard products as they come in contact with people’s skins and thereby pose a great risk to people if the products do not conform to the quality standards. Barbershops and beauty salons have been asked to inform consumers about the properties of the products before using them on the consumers.
The Ministry further added that it will not tolerate the use of any spurious products and erring businesses will be taken to the task. The Ministry also stated that it will be intensifying its inspection campaigns in the coming months in order to crack down on the violators, the violators will be referred to the competent authorities for appropriate action.
The Ministry has urged consumers to report complaints and violations via the following channels: Call Centre: 16001, Email: [email protected] and the accounts of the Ministry of Economy and Commerce on social networks -Twitter MEC_QATAR, Instagram MEC_QATAR; the application of the MEC on iPhone and Android devices MEC_QATAR