Dubai Airports introduced a new baggage rule to help improve service, reduce the case of mishandlings and enhance the performance of its check-in and baggage operation at Dubai Airport.
All the airlines operating into DXB have been informed of the imminent change and updated its website, mobile app and signage across the airport to increase awareness.
“Dubai International provides some of the most sophisticated baggage systems in the world,” said Ali Angizeh, Vice President of Terminal Operations at Dubai International. “However, even the most technologically advanced systems can be disrupted by irregular shaped or oversized bags.
Bags that are round or do not have a flat surface of any kind are by far the largest source of baggage jams. These jams can shut down sections of our system, delay baggage delivery to the aircraft and inconvenience our customers.”
What are the rules?
1. No round bags
2. No bags without flat surface
3. No irregular shaped bags
4. No bags with long straps
5. No oversized bags
6. Bags that do not meet the criterion will have to be repacked in boxes for a fee
New baggage rules have been implemented to ensure better baggage services for all passengers at DXB. Bags must have at least one flat surface.
“We are trying to get the message out there as much as possible,” added Angizeh.
“Passengers, who show up at the airport with non-compliant baggage, will also be given the option to have it repacked in boxes for a fee.”
Stretching 140 kilometres and covering a surface area of 75 football fields, DXB’s baggage handling system is among the largest in the world.
It has 15,000 trays and is powered by 21,000 motors. DXB handled approximately 9.3 million bags in January this year. A bag spends an average of 29 minutes in the baggage system at DXB.