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Qatar Airways Starts Round The Clock Social Media Assistance For Customers

Photo: The Peninsula

Qatar Airways has launched 24/7 social media support for customers, a dedicated 24/7 twitter channel will address the issues of its customers.

Though, the online support system already exists, a dedicated 24/7 bilingual service will be offered to passengers with an even more customised online support service.

Passengers can drop their queries at the support handle of @QRsupport anytime in English and Arabic and receive reply immediately by the service team.

Qatar Airways Chief Commercial Officer, Ehab Amin, said: “Social media has transformed the way and speed in which people interact with one another and businesses, so we are delighted that this new Twitter handle demonstrates our ongoing commitment to innovate and to continue raising the bar in anticipating and meeting the needs of our passengers, quickly and smoothly.

“Qatar Airways will continue to enhance our renowned customer service both in the sky and on the ground, recognising the increasingly important role played by social media. We are committed to continually evolving and offering even more ways for our passengers to communicate with us.”

Qatar Airways Senior Vice President, Marketing and Corporate Communications, Salam Al Shawa, said: “Qatar Airways continues to grow both in reach and recognition online. Our social media engagement strategy has successfully created a buzz online, so much so that we are the world’s ‘most-liked’ airline on Facebook.

“We are also proud that our five-star service has been recognised in a recent independent survey* which found that Qatar Airways had the highest positive sentiment, especially for its in-flight service, products, special offers and promotions, and airport experience, compared to any other Middle East airline.”

The independent study by the Toulouse Business School, in partnership with Brands Eye, had declared Qatar Airways as the most popular airlines after its research.

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